Customer Service Officer

Open 15d

Job Responsibilities

Provide customer service through in-person and telephone interactions, assisting with enquiries, purchases, and general transactions.
Handle membership registrations and respond to membership-related enquiries.
Process sales transactions accurately and issue invoices at the service counter.
Attend to customer and member enquiries, feedback, complaints, and requests promptly and professionally.
Assist members / customers with self-collection orders.
Coordinate and follow up with customers and the Service Centre on the end-to-end return and repair process for faulty product (Equipment).
Perform daily stock counts at the beginning and end of each day to ensure physical inventory matches system records.
Perform investigation in event of any stock discrepancies.
Receive incoming stock, verify quantities against delivery documents, and replenish inventory by organising products on designated shelves.
Perform ad hoc duties as assigned, including providing operational support for off-site events and activities.
Work on a shift roster, including weekends, based on operational requirements.

Requirements

Minimum GCE 'O' Level or equivalent qualification.
At least 1 year of working experience in any industry. Customer service or retail experience is an advantage.
Proficient in English and Mandarin ; to liaise and effectively communicate with Mandarin-speaking members and customers.
Computer literate and comfortable using point-of-sale systems.
Willing to work on a shift schedule, including Saturdays and Sundays.
Customer service-oriented with strong interpersonal and communication skills.
Positive attitude, willing to learn, and receptive to coaching and on-the-job training.

See also