Customer Service Officer
Role and Responsibilities: -
- Respond to customer inquiries via phone, email, or other communication channels.
- Customer procurement and sales order execution; verify data on customers’ PO and proceed transaction into ERP System, then release on-line the Delivery order to warehouse for distribution by ensuring a fast stock turnover and a continued reduction of stock/working capital
- Collaborate with internal teams to address customer needs.
- Coordinate the operational staff at the Warehouse & Logistics function on supply chain management issues, maintains a service level agreement to assist Commercial and BU.
- Maximizes customers’ satisfaction by taking immediate action or prevent/reduce complaints, and handle products/price-related questions and pass on to the commercial team. Salesforce system to be adopted.
- Resolve customer complaints and escalate complex issues when necessary.
- Maintain and update customer records in the system.
- Follow up on customer requests and ensure timely resolution.
- Coordinates with Planning & Purchasing and International Logistics Team to monitor all arrival shipments and meet customers’ requirements.
- Meet service quality, productivity, and customer satisfaction targets.
- Telemarketing Service: Interact with current customers by approach/soliciting their PO, or potential customers by answering product and service grounding questions, suggesting information about other products.
- Closely coordinate and communicate customer action plans with Supply Chain & Operations team.
- Meet service quality, productivity, and customer satisfaction targets.
- Other duties assigned by supervisor.
Job Specification :-
Education : Bachelor’s Degree in any field
Experience : 3 years in Customer Service
Age : Open
Gender : Open
Others : SAP / Proficiency in Microsoft Office
- Good in English proficiency
- Interpersonal / Communication skills
- Ability to manage change
- Systematic & Analytical Thinking
- Problem Solving & Decision Making
- Customer Orientation
-Previous customer service experience is an advantage.