Customer Service Officer (Case Management | 6-Month Contract)
Join a case management team supporting a government public-feedback service. You’ll review feedback submitted through platforms such as the OneService App and LifeSG, identify the relevant government agency and ensure cases are routed accurately and promptly.
📍 Nearest MRT: Tanjong Pagar (Central Region)
🕒 Working Hours: Monday – Thursday: 8:30am – 6:00pm, Friday: 8:30am – 5:30pm
💰 Salary: $13 - $20 per hour
📅 Contract Duration: 6-month
Key Responsibilities
- Review and triage public feedback received through various channels.
- Assess cases and route them to the appropriate government agency for follow-up.
- Respond to members of the public and clarify information when required.
- Review case details to ensure information is complete and accurately recorded.
- Follow established procedures and timelines when processing cases.
- Support occasional fieldwork depending on operational requirements.
Who Can Apply?
- Minimum GCE ‘A’ Level qualification.
- Strong written and verbal communication skills.
- Good judgement with the ability to assess information carefully and follow procedures.
- Comfortable communicating with members of the public and handling feedback professionally.
- Experience in customer service, feedback management, case processing or triaging will be useful.
Apply now!
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Internal Ref: PH-JO-29266
BGC Group Pte Ltd (Outsourcing)
EA 05C3053
We regret to inform that only shortlisted candidates will be contacted.