Customer Service Officer (Contact Centre)- Science Park

Responsibility

• Attend and respond to incoming Calls, Emails and Call-Back requests, Live Chats within Service Levels and to deliver pleasant Customer Experiences
• Follow-up on all outstanding incidents/cases
• Logged all calls reported into the case management system.
• Maintains and accurately update customer’s enquiry, problem, and resolution into the case management system.

Requirements

• Minimum 1 year of Contact Centre/Helpdesk/Service Desk experience
• Diploma in IT or Business or related discipline
• Customer Service / Soft Skills
• Ability to multi-task e.g., on the call and keying into the ticketing system at the same time.
• Keen to learn and understand policies, procedures, application/eService usage and/or transaction behavior support in Contact Centre via phone, email, online and digital platform.
• Training will be provided for approx 3 months , after training- 24/7 rotating shift arrangement:

Tech savviness candidates are preferred as we deal with usage guidance and simple troubleshooting.