Customer Service Officer (Defects Management & Handover Services)

Responsibilities

• Arrange appointments with homeowners.
• Hand over condominium units to homeowners.
• Brief homeowners on the defect submission process.
• Respond promptly to homeowners' enquiries and feedback.
• Liaise with the developer on unit defects and homeowners' feedback.
• Monitor the progress of defect rectification works.

Requirements

• Minimum GCE 'O' Level or equivalent.
• Proficient in Microsoft Office.
• Relevant experience in customer service or residential development is preferred.
• Good communication and interpersonal skills.
• Customer-oriented, responsible, and able to work independently.