Customer Service Officer

CUSTOMER SERVICE OFFICER (ASO2 – CASUAL | ADELAIDE CBD | MULTIPLE VACANCIES | SHORT TERM APPOINTMENT - 12 MONTHS | OPEN TO EVERYONE) At the Department for Infrastructure and Transport, we are connecting South Australia to keep our State moving. We are responsible for delivering a multi-billion-dollar pipeline of transformative transport and social infrastructure projects, operating and maintaining thousands of kilometres of roads and managing our city’s public transport network. Our work encompasses every part of our State; from our cities to our regions, connecting and strengthening community. The Public Transport South Australia (PTSA) delivers an improved public transport experience through enhanced communication capabilities, improved network efficiency and responsiveness to customer demand. We partner with our transport operators to deliver the services that our customers need, when they need them. Do you enjoy helping people, solving problems and making a real difference in your community? Join the Adelaide Metro Customer Care Team and become the friendly voice behind South Australia's public transport network. You'll assist customers travelling by bus, train and tram, providing information, guidance and support via phone, email, face-to-face interactions and emerging digital channels. No two days are the same. From helping customers plan their journeys and navigate service disruptions to supporting major events such as the Adelaide Fringe, AFL season, Royal Adelaide Show, concerts and cruise arrivals, you'll play an important role in keeping South Australia moving. Why Join Us? Flexible seven-day roster Adelaide CBD location Diverse and supportive team environment Opportunity to contribute to the community every day Exciting work supporting major events across South Australia About You We're looking for people who: Are passionate about delivering exceptional customer service Communicate confidently and professionally with a diverse range of customers Remain calm and empathetic when managing challenging situations Enjoy problem-solving and finding practical solutions Work collaboratively in a team environment Are confident using technology, including Microsoft Office applications Can effectively manage multiple tasks and communication channels Employment Conditions Up to 15 hours per week 12-month casual appointment commencing 18 January 2027 Opportunity for contract renewal beyond the initial term, subject to satisfactory performance and organisational requirements Shifts are rostered across a seven-day operation between 7:00am and 8:00pm, with extended hours during major events Salary ASO2: $66,442 to $69,504 per annum Casual employees receive a 25% casual loading. Special Requirements Successful applicants will be required to obtain: National Police Check Working With Children Check Working Hours The Adelaide Metro InfoLine and InfoCentre operate: 7:00am to 8:00pm, seven days a week Extended hours may apply during major events This role offers flexible shifts across weekdays, evenings and weekends. Apply Now If you're enthusiastic about customer service and want to play an important role in helping people move around South Australia, we'd love to hear from you. Please submit: Current CV Cover Letter (maximum two pages) addressing the selection criteria and outlining your availability across a seven-day roster. Enquiries Stan Conway-Lyden Workforce Coordination Lead ☎ 08 7133 2603 ✉ DIT.CustomerCareWorkforcePlanning@sa.gov.au The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.