Customer Service Officer (East)
Posted Updated 4
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Basic Salary: $2,700 + AWS + Variable Bonus
Location: Changi
Transport Provided
MNC Logistic Company
Job Scope
- Ensure customers orders are processed in a timely and accurately manner
- Ensure reports are submitted on a timely to established customers schedules
- Investigate root-cause of operation incidents and service failures, make recommendation to the CS Managers / Management for improvements
- Liaise and update customer closely to resolve customer orders or shipments related issues
- Ensure all billings are done timely & accurately with all necessary supporting documents
- Adhere to relevant Standard Operating Procedures (SOP) and Work Instructions (WI).