Customer Service Officer (East)
To execute daily operations in accordance to the processes & procedures established
To report any service related issues, escalations or failures to the supervisor
To perform proper, follow up for all Expedite shipments (Local, Outbound & Inbound) and to keep all parties informed once delivery is completed.
To perform all reporting in a timely and appropriate manner
To work collaboratively with the warehouse and transport Team to ensure seamless information flow
To ensure all emails are cleared completely on a daily basis
To update all required shipment status into system
Any other duties as assigned.
Job Requirements
Minimum GCE ‘N’/ ‘O’ Levels
Computer literate
Comfortable working in a warehouse environment
Relevant experience will be an advantage
Positive work attitude, efficient, organized, accurate and attentive to detail