Marriage Admin Officer (Lengkok Bahru, 1 Year)
Key Responsibilities
To provide administrative support for Programmes team specifically on 2 areas:
a) Registration for Marriage Counselling Programme (MCP), which is the mandatory pre-
divorce programme
b) Referral of Court Support Programmes, which is post-divorce support programmes with
external partners and other support programmes.
c) And to provide ad-hoc support to Programmes team on specific engagement activities and frontline counter services in the event of exigencies of duty.
Specific responsibilities are as follows in relation to (a)
• Assist with the administration of the Marriage Counselling Programme (MCP)
• Verification and acceptance of online registration forms for MCP, estimated at up to 20 per day, received via Portal (inclusive of incomplete registrations requiring follow-up correspondence via the Portal) and administrative follow-up.
• Liaising with the 5 MCP agencies on their queries and requests for assistance and monitor the outcome (eg. request of change of agencies, extensions and MCP case status enquiries, request for online appointments, assisting as Liaison officer for technical support issues for Partners’ Portal for MCP agencies and any other ad-hoc request).
• Attending to queries from public on MCP (supporting QSM in MCP queries).
Support programmes and monthly divorce briefings
• Assist with the administration of the referrals from court and monthly divorce briefings
• Data entry, verifying referrals, maintaining and monitoring the referrals of all court programmes and divorce briefings in excel and their submissions in timely manner and KPIs are met.
• Supporting RO with the straightforward queries from MSF and assigned agencies on the referrals and QSM in court programmes queries.
And for (c):
• Provide ad-hoc support to Programmes team
• Frontline counter services in the event of exigencies of duty Registry duties such as screening
Mon to Thurs – 8am to 5.30pm
Fri – 8am to 5pm
Sat-Sun and PHs - Notworking
Location: Lengkok Bahru
Salary: $2760 -$4230/Month
EA License No.: 96C4864
Reg. No.: R22110485 (Shanice Lim Xin Ni)