Customer Service Officer
Job Descriptions:
- Contributes to the professional growth and development of the Customer Service function.
- Attends to customers’ enquiries in a professional manner.
- Ensure customer satisfaction by extending responsive and meticulous support.
- Provides immediate response to client’s technical/service related queries and problems.
- Addresses and resolves customers’ complaints/dissactisfactions by initiating a thorough investigation of a complaint, evaluates findings, and responds to supervisor/management/customers soonest possible.
- Meticulous processing of specimens received from the Courier team and customers
- Enters patients demographic and orders laboratory tests completely and accurately into Laboratory Information System.
- Understands clinical and tests terminologies and test profile/codes.
- Communicates problems in specimens and request forms received to the Laboratory Manager.
- Adheres to procedures in sample centrifugation, storage, retrieval and disposal.
- Communicates with clients, co-workers, and management.
- Possesses good time-management skills.
- May be rotated to other lab locations or shifts as necessary.
- Performs other duties as assigned.
- Ensures the discharge of duties and responsibilities with diligence.
- Observes PDPA (Personal Data Protection Act) guidelines and chain of custody of specimens. Ensure the accurate sorting, data entry, preparation, collation and sorting of specimens that contain patients personal data.
- Ensure the proper storage and disposal of specimens as per company’s policy.
Job Specifications:
- “O” levels or equivalent educational background
- Service oriented
- Good organizational skills
- Hardworking and possess a positive work attitude
- Experienced in client services scope
- Experienced in specimen management and data entry scope
- Good computer skills and experienced in using LIS