Customer Service Officer
Key Responsibilities:
- Reservations & Ticketing Support: Answer incoming calls to assist passengers with new flight bookings, complex itinerary changes, and ticket reissuance.
- Fare & Schedule Management: Provide airfare quotations, manage schedule changes efficiently, and calculate/process ticket refunds according to company policy.
- Walk-In Customer Service: Greet and assist walk-in customers with immediate booking changes, general inquiries and ticket issuance.
- Loyalty Program: Assist Frequent Flyer members with account profile management, mileage updates, and rewards adjustments.
- Conflict Resolution: Handle customer complaints and feedback professionally to ensure maximum customer satisfaction.
- Operations & Administration: Prepare daily operational reports and execute supplementary tasks as assigned by the supervisor.
Requirements
- Education: Minimum GCE ‘A’ Level / Related Diploma Holders
- Experience: Minimum 1 year of experience in the travel industry is preferred (e.g airline, travel agency, or airport ground handling).
- Technical Knowledge: Strong understanding of air ticketing processes and Amadeus GDS is an added advantage.
- Language Proficiency: Excellent command of written and spoken English and Mandarin to communicate effectively with Mandarin-speaking customers and our headquarters in Taiwan.
- Core Skills: Proven multi-tasking abilities, strong communication skills, and proficiency in MS Office.
Interested candidates are invited to apply online with a comprehensive resume, indicating the current & expected salaries, contact number and availability by clicking on the button APPLY NOW.
Remuneration & Benefits
- Competitive remuneration package commensurate with qualifications and experience.
- Medical coverage and comprehensive medical insurance.
- Travel Perks: Free and subsidised flight tickets.
We regret to inform that only shortlisted candidates will be notified.