Customer Service Officer

Job Description

• Promptly follow up on customer inquiries, appointment bookings, requests, confirmations, and phone calls.
• Deliver exceptional customer service and ensure a positive customer experience at all times.
• Perform accurate daily data entry for customer and staff records, and prepare reports for submission and compilation.
• Handle general administrative and clerical duties to support daily operations.
• Carry out any other ad hoc administrative tasks and responsibilities as assigned by the Company.

Job Requirements

• Minimum 2 years of experience in a customer-facing or frontline service role; experience in the beauty and wellness industry will be an added advantage.
• Tech-savvy with the ability to learn and adapt to digital systems and applications quickly.
• Excellent verbal and written communication skills, with strong interpersonal and customer service abilities.
• Willing to work retail hours, weekends and public holidays
• 6 days off in a month