Customer Service Officer
Posted Updated
- Handle customer inquiries, complaints, and service requests.
- Provide product information and troubleshoot issues
- Collaborate with logistics and technical teams for resolution.
- Maintain records of customer interactions and feedback.
- open PO, DO and invoice
- Deal with customer upon received customer PO
- Key in work order & quotation in Epicor system for all customer
- Open NPI form, contract review & feasibility study
- Arrange out going parts transportation
- Prepare NCR for rejected parts from customer
- Do daily sales order report and sales report
- to check forecast on customer stock
- Support post-sales service and warranty claims.