Customer Service Officer

About the Opportunity

Join our Customer Service team and be the welcoming first point of contact for Glenelg Shire Council. You will be working across our Portland and Heywood Customer Service Centres, assisting our community through face to face, telephone and email channels, responding to enquiries, processing payments, managing bookings and providing a range of administrative support.
You’ll use your initiative, think on your feet and help customers find the right information or connect with the right person, while contributing to a positive and professional customer experience.
For further information on the position please refer to the Position Description.

What you need to Succeed

We’re looking for someone who genuinely enjoys helping people and can communicate confidently and respectfully with a diverse range of customers. You’ll be organised, adaptable and able to manage priorities while maintaining accuracy and attention to detail.
You’ll bring strong customer service and communication skills, the ability to think on your feet and a willingness to learn Council systems, services and processes. Most importantly, you’ll be a positive and reliable team member who takes pride in providing a welcoming, professional and helpful experience for our community.
To apply for this position please complete the online application form, including your resume and a brief cover letter demonstrating your suitability to the role.