Customer Service Officer.Injaz - DBC Operations.41.Retail Banking Group
To ensure that customer experience with Telesales staff teams in UAE and different COE locations is of a superior nature by continuously monitoring calls and providing feedback and related coaching to frontline liners in order to enhance service quality.
To manage the team and ensure that all activities are directed to meeting targets.
To develop and implement strategies and objectives as well as set challenging target and ensure that these targets are achieved.
To maintain service standards and monitor, evaluate and measure performances to achieve top productivity and efficiency from systems as well as human resources.
University Graduate (preferably with some finance / banking or math’s component).
Excellent communication skills.
Min 3 years’ experience in a sales / service environmen experience in an add), previous work in a role of Quality Assurance or Service Quality is an added advantage as well.
Proven excellent listening skills.
Analytical and conscious to detail.
Computer literate.
Positive attitude.
Full knowledge of banks products, process and system information.