Customer Service Officer
Jobberman Customer Service Officer
Summary: This role is critical to maintaining exceptional customer service and fostering strong relationships across the distribution and retail network. The position ensures timely order fulfillment, resolves customer issues efficiently, and drives continuous improvement by analyzing feedback and performance data. By acting as a key liaison between customers and internal departments, the individual contributes directly to customer satisfaction, retention, and overall business success.
Responsibilities:
- Respond promptly to customer inquiries, complaints, and feedback via phone, email, and in-person interactions.
- Build and maintain strong relationships with distributors, retailers, and end consumers.
- Process customer orders accurately and coordinate with warehouse and distribution teams to ensure timely delivery.
- Monitor order status and resolve delivery or product-related issues promptly.
- Investigate complaints related to product quality, shortages, or damages.
- Escalate complex issues to relevant departments (Sales, Quality, Production) and follow up until resolution.
- Maintain accurate records of customer interactions, transactions, and complaints.
- Prepare periodic reports on customer trends, recurring issues, and service performance metrics.
- Collect and analyze customer feedback to support initiatives that improve products and service delivery.