Customer Service Officer

Roles & Responsibilities

· Act as a contact person between the customer and the Company to ensure all parties understand the requirements and adhere to established timelines

· Provide customer service for the overall Order Fulfilment from Order creation until Order closure

· Monitor the Order progress of the Inbound activities with the Warehouse and Transportation Operations Teams and advise customer when required

· Monitor the Order progress of the Outbound activities with the Warehouse and Transportation Operations Teams and advise customer when required

· Ensure all customers’ queries and complaints are investigated and resolved with Operations Teams

· Responsible to capture all the costs incurred for any Outbound, Inbound or Local Delivery/Collection Order in the System and closure with the Billing of an Order

· Other administrative tasks

· Need to work over the weekend and public holiday for urgent arrangment.