Customer Service Officer

Job Description & Requirements

We are looking for enthusiastic and hard-working individual to join our team.

1. Respond to customer requests, complaints and inquiries via phone, email, CRM system and other sources professionally and in a timely manner.

2. Provide client information about the services and obtain details of complaints.

3. Keep records of customer interactions and transactions, recording details and enquiries, complaints and comments, as well as actions into the CRM system.

4. Follow up the sale leads and defect list (if any)

5. Arrange New Appointment and Defects with client and the respective department for site inspection

6. Assist in preparation of Quotation for Client

7. Follow up quotations, confirmations and payment status with client

8. Maintain open communication with clients for unpaid invoices and duly inform the Sales department when payment is overdue

9. Preparation of sale and sale-related reports on timely basis

10. Any other Ad Hoc duties

Job Requirements:

• Good communication skills
• Good command of written and spoken English.
• Good interpersonal skills
• Ability to listen and active problem-solving skills
• Able to handle pressure

Benefits

• Rate $15 - $22/hr
• Incentives
• Staff Training
• Flexible working hours
• Part time (Minimum 5 hours daily within working hours from Mon -Fri)