Customer Service Officer (Logistics)
Key Responsibilities
Process inbound and outbound warehouse orders in the Warehouse Management System (WMS).
Coordinate receiving, storage, picking, packing, and delivery schedules with warehouse operations.
Liaise with customers on order status, inventory enquiries, and shipment arrangements.
Monitor inventory movements and ensure stock accuracy.
Prepare and verify delivery orders, packing lists, invoices, and other warehouse documentation.
Coordinate with transport providers for delivery scheduling and collection arrangements.
Investigate and resolve inventory discrepancies, delivery issues, and customer complaints.
Maintain accurate customer records and transaction history.
Ensure all warehouse transactions are completed within agreed service levels (SLAs).
Support stock take activities and inventory reconciliation.
Work closely with internal departments including Operations, Transport, Finance, and Sales.
Prepare daily, weekly, and monthly operational reports as required.
Ensure compliance with company SOPs, customer requirements, and safety regulations.
Perform any other duties assigned by the Manager.
Requirements
ITE / Diploma in Logistics, Supply Chain, Business Administration, or a related discipline.
Minimum 1 year of customer service experience in warehousing, logistics, or freight forwarding.
Experience using WMS and Microsoft Office applications.
Good communication and interpersonal skills.
Strong attention to detail and problem-solving abilities.
Ability to work in a fast-paced environment and manage multiple priorities.