Customer Service Officer (MNC) #JTL

• Serve as the first point of contact by warmly greeting customers.
• Handle all inbound and outbound calls, log details accurately in the CRM, and apply correct wrap-up codes.
• Collect and update customer details, vehicle registration, and ownership records.
• Verify warranty and support agreements per local guidelines.
• Book appointments across three service centres and offer mobility services.
• Screen technical calls and route them to the appropriate service advisor and payment method.
• Optimize workshop capacity by efficiently assigning vehicles and tasks.
• Provide general advice and set clear expectations for service follow-up.
• Assist in executing product campaigns and service promotions.
• Arrange airport pickup/delivery and schedule car care services.
• Monitor customer waiting times and non-verbal cues to maintain service standards.
• Generate daily, weekly, and monthly reports as needed.

Who We’re Looking For

• Minimum GCE ‘O’ Level or equivalent qualification
• At least 2 years of experience in customer service or call centre support
• Strong communication and customer service skills

Interested candidates please send in your resume to:
Topaz Liang Huimin (CEI No. R1104500), email to: topaz@recruitexpress.com.sg
EA License No: 99C4599