CUSTOMER SERVICE OFFICER

Responsibilies:

• Assist in answering incoming phone calls and handling customer enquiries.

• Perform data entry and maintain accurate customer records.

• Follow up with customers regarding workshop membership registration, renewal, and related matters.

• Liaise with customers on workshop membership enquiries, updates, and services.

• Prepare and issue quotations and invoices to customers.

• Provide administrative support to ensure the smooth daily operations of the company.

• Perform any other ad hoc administrative duties as assigned by the Manager.

Requirements:

• Minimum GCE 'O' Level or equivalent qualification.

• Proficient in Microsoft Office, especially Microsoft Excel and Word.

• Good communication and interpersonal skills.

• Able to communicate effectively with customers over the phone and through written communication.

• Meticulous, organised, and able to perform data entry accurately.

• Good customer service attitude with a positive and responsible working attitude.

• Able to work independently and as part of a team.

• Previous experience in customer service or administrative support is an advantage.

• Experience in the automotive industry or workshop membership administration would be an added advantage.