Customer Service Officer (Nightshift, Onsite)

About Shore360

Shore360 is a 100% Australian-owned BP firm based in the Philippines, providing customized staffing and administrative support for international companies. We support clients across recruitment, HR, IT, administration, and office facilities, allowing them to focus on their core business.

Important Shift Requirement

This is a NIGHT SHIFT position. Initial training will be conducted on a dayshift schedule, after which the successful candidate will transition to the night shift to support the client's operating hours.

Roles and Responsibilities

• Provide customer service and administrative support to Australian or American clients.
• Manage customer enquiries through email, online chat, and other communication channels.
• Process and maintain customer orders, requests, and account information.
• Coordinate with internal teams, customers, suppliers, and logistics providers to resolve issues.
• Monitor order status, deliveries, ETAs, and other customer requirements.
• Assist with freight and logistics coordination, including follow-ups and negotiations.
• Process and manage information through ERP, CRM, and cloud-based systems.
• Maintain accurate customer records and ensure timely updates across systems.
• Support data entry, reporting, documentation, and general administrative tasks.
• Identify and escalate customer issues, delays, discrepancies, and urgent requests.
• Ensure customer enquiries and administrative tasks are completed accurately and within required deadlines.

Required Experience

• 2–3 years of administration experience supporting an Australian or American company.
• 2–5 years of customer service experience.
• Experience in customer service administration, order processing, or sales support.
• Experience working with cloud-based business systems.
• Experience with ERP or CRM systems.

Proficient With

• Microsoft Excel
• Microsoft 365
• Cloud-based business systems
• CRM systems
• ERP systems
• Online chat platforms

Experience Advantage

• QAD ERP or other manufacturing ERP experience.
• HubSpot or advanced CRM experience.
• Freight, logistics coordination, or shipping experience.
• Experience with freight negotiation and coordination.
• Electronic Data Interchange (EDI) experience.
• Experience supporting manufacturing or supply chain operations.
• Microsoft Visio experience.
• Learning Management System (LMS) experience.
• Customer Service Administration experience.

QAD experience is highly desirable but not essential. Candidates with strong experience using other ERP systems may be considered and trained on QAD.

Shore Xtra Perks

• Day 1 HMO Coverage
• Attendance Bonus: Get a chance to win up to ₱5,000 every pay run for consistent, perfect attendance via raffle draw.
• Fixed Weekends Off
• Unlimited Barista Coffee all shift long
• Free Parking & Shuttle
• Premium Game Lounge
• Social Passion Clubs: Photography, Dance, Fitness, Book, Music
• Engaging Monthly Events with prizes and rewards
• Referral Incentives
• Statutory Benefits: Maternity, Paternity, and Solo Parent Leaves, Magna Carta for Women, OT, and Premium Pays