Customer Service Officer

Job Description & Responsibilities:

- Assist Branch Manager with day-to-day operations & functions.

- Attend to all customers’ issues and provide accurate, appropriate, and immediate responses, ensuring complete customer satisfaction.

- Acknowledge and greet guests entering and leaving the facility.

- Attend to all incoming calls and redirect them or take down messages.

- Maintain knowledge of all services, products, and prices.

- Daily monitoring of appointment bookings to make sure there are sufficient customers to achieve daily sales, sufficient staff to service customers, and smooth operating & functioning of the outlet.

- Scheduling of appointments.

- Basic customer registration, financial billing, and cashier.

- Attending to customers’ pre & post-consultation inquiries.

- Maintain tidiness of the front desk.

- Monitor and manage inventory. Purchase retail stocks and salon-use stocks when necessary

- Administer, record, and maintain customer records and files.

- Performed regular follow-ups on customers to upkeep customer care.

- Always maintain safety standards and cleanliness of the salon/clinic.

- Any other ad-hoc duties as assigned.