Customer Service Officer | Permanent Position, Brisbane
- Join an industry leading sustainability business operating across South-East Queensland
- Supportive and customer focussed workplace with a great culture
- Full-time permanent position - $50,000 base salary plus super, annual leave & personal/carers leave
The Company…
The company provides recycling and waste management solutions across South-East Queensland. They focus on reducing waste by recycling, reusing and diverting as much as possible from landfill. With the recent expansion in operations, they have created a new role for a Customer Service Officer to join the team on a permanent full-time basis.
The Position…
Based at their Pinkenba offices, this newly created role is focussed on providing good old-fashioned customer service with a focus on developing long-term relationships with clients. The role requires adaptive communication skills and an ability to build excellent rapport with a broad spectrum of personality types, whether they are small customers or large Tier 1 firms. The ideal person will be heavily customer focused and have a positive attitude to work, with a very strong attention to detail in order to process job bookings accurately.
The company is offering an alternating roster with working hours being between 6:30am to 3:30pm and 8am to 5pm.
The Ideal Candidate…
To be considered for this role, you will possess the following:
- Experience in the construction or transport industry (preferred, but is not required).
- Experience acting as the first point of contact in a team to handle customer enquiries, take orders through telephone and email correspondence.
- Knowledge and experience using job management software.
- Ability to work within a high volume, fast-paced environment, with call volumes of approximately 150 per day.
- Excellent multitasking, strong computer skills to ensure orders are entered accurately, and customer enquiries are met in a timely manner.
- Strong verbal and written communication skills.
- The ability to adapt effectively to changing situations and deal with any problems, which may arise.
- Resilient personality and good sense of humour, not easily offended.
- Ad hoc sales and administrative tasks as required.
- Ability to type 50 WPM or more is preferred but not required.
The Benefits…
The company has a genuine and respectful environment with continual opportunity to grow and develop all of our employees. Other benefits include:
- $50,000 base salary plus super, annual leave and carers/personal leave; with plenty of training and development opportunities
- Reward and Recognition
- Working with a great team that supports and encourages one another
- Flexible work environment
Don't delay!
If you’re ready for a great career opportunity in a growing sector and feel that you meet the above requirements, please APPLY NOW and send your up to date CV with a covering letter outlining examples of how it is that your experience meets with the above outlined expectations.
All applications will remain strictly confidential and ONLY short-listed candidates will be contacted and invited to interview for this exciting role.