Customer Service Officer

Location: Trifecta (somerset),

Employment Type: Full-time / Part-time

Salary: Commensurate with the employment arrangement and agreed working hours.

The Role

As a Customer Service Officer at REVA Social Wellness, you’ll be the heartbeat of our space — ensuring our facilities are spotless, our guests are welcomed warmly, and everything runs smoothly behind the scenes. Whether you’re handing someone a fresh towel, checking the sauna temperature, or simply offering a friendly smile, your work directly impacts our guests’ well-being and comfort.

Key Responsibilities:

Guest Experience & Front Desk

● Greet guests warmly and assist with check-in.

● Handle guests enquiries.

● Resolve basic concerns, escalating more complex issues to the manager.

Facility monitoring & Operations

● Maintain cleanliness of location, ensure all areas are guest-ready at all times.

● Monitor and clean water features, ensuring proper hygiene, temperature, and presentation.

● Report malfunctions or safety concerns promptly.

● Assist with minor upkeep tasks as directed.

● Oversee towel circulation: distribution, collection, and laundry coordination.

What we’re looking for

● Friendly, responsible, and eager to create positive energy.

● Detail-oriented with a strong sense of cleanliness and presentation.

● Team player who communicates clearly and respectfully.

● Comfortable with basic tech.

● Able to perform light physical tasks.

● Prior experience in customer service, wellness, or hospitality is a plus.

This position is available on either a full-time or part-time basis. Salary will commensurate with the employment arrangement and working hours.