CUSTOMER SERVICE OFFICER

Job Summary

You will assist customers with travel packages for Hajj, Umrah, and Wisata, delivering high-quality service while maintaining a warm and pleasant demeanor.

Responsibilities

• Deliver high-quality customer service to support clients booking travel packages for Hajj, Umrah, and Wisata
• Communicate clearly and warmly to maintain positive client interactions throughout the service process
• Use MS Office proficiently to manage travel documents and customer information accurately
• Pay close attention to details to ensure accuracy in bookings and client records
• Adapt to work schedules including Saturdays to meet operational needs
• Prepare to start work promptly within a short notice period

Preferred competencies and qualifications

• Minimum 2 years of relevant experience working in a travel agency
• Experience with Umrah and Hajj travel arrangements
• Knowledge of religious practices related to Hajj and Umrah

Other Information

• Salary: $2,000 to $2,500 depending on qualifications and experience

Working hours:

• Mon to Fri: 9.30am to 6.00pm
• Sat: 9.30am to 3.00pm

Please submit your resume including:

1. Current and expected salary
2. Notice period or earliest start date
3. Year(s) you performed Hajj and/or Umrah
4. For female applicants, indicate if you wear a hijab

Please visit www.shahidahtravel.com for more information