Customer Service Officer

We are looking for a customer-oriented Customer Service Officer to support payment transactions, regulatory services, booking administration, and customer enquiries. You will play a key role in delivering a seamless customer experience while ensuring accuracy, compliance, and operational efficiency.

Key Responsibilities

• Handle payment collection, reconciliation, refunds, and cash float management in accordance with established procedures.
• Process regulatory transactions, including road tax renewals and updates to LTA-related records and systems.
• Process road tax renewals, update records in the LTA online portal and collect payments through NETS or SGQR.
• Update IU, OBU and private-hire car decal information in the LTA system accurately and promptly.
• Assist customers with bookings, amendments, and cancellations.
• Respond to walk-in, phone, and email enquiries professionally and promptly.
• Maintain accurate transaction records and ensure confidentiality of customer and company information.
• Support administrative work, housekeeping, committees, projects and other operational duties assigned by the Head/Lead CSO or Head of Operations.

Requirements

• Minimum GCE ‘O’ Level, NITEC, SPM, or equivalent qualification. Candidates with relevant customer service or cashiering experience may also be considered.

• Able to work shifts, overtime, and across different locations when required.
• Basic computer literacy and proficiency in Microsoft Office applications.

Key Competencies

• Strong customer service and communication skills.
• Accurate, responsible, detail-oriented, and able to handle transactions and confidential information with integrity and accountability.
• Proactive team player with good problem-solving abilities and adaptability.
• Digitally savvy and capable of working effectively in a fast-paced environment.