Customer Service officer (Staggered shifts)

Job Responsibilities:

• Handle inbound / outbound calls related to bank account servicing, campaigns, product enquiries, and helpdesk support.
• Follow through on case handling and provide timely follow-up with customers.
• Ensure compliance and control standards are met in all customer interactions, maintaining confidentiality of both bank and customer information.
• Overtime work is required when necessary.

Job Requirements:

• Minimum qualification: ITE or ‘O’ Levels.
• Prior experience in a Call Centre, Banking, or Customer Service environment will be an advantage.
• Positive mindset with a “can-do” attitude and passion for delivering quality customer service.
• Excellent verbal communication skills, pleasant voice, strong comprehension, and interpersonal skills.
• Good written and spoken skills.
• Strong analytical skills and comfort working with numbers.
• Proactive, detail-oriented, results-driven, and a strong team player in a fast-paced environment.
• Responsible, resourceful, and committed to continuous learning.
• Proficient in Microsoft Office applications.

Working Schedule:

• 5 working days per week (1 rest day and 1 off day).
• Total of 42.5 working hours per week.
• Staggered shifts: 8.5 working hours between 7:00 AM to 10:00 PM, inclusive of a 1-hour meal break.
• Rest Day and Off Day will be scheduled by the client (1 weekday and 1 weekend day, non-consecutive), subject to change as advised.