Customer Service Officer (Student Services / Admin)

• Position: Customer Service Officer (Student Services / Admin)
• Location : Bukit Merah (nearby Redhill MRT)
• Working Hours: 5 days per week,Weekdays: 11.00am to 8.00pm, Weekends: 9.00am to 5.00pm
• Rest Days: Alternate weekend off + 1 weekday off
• Salary (commensurate on experience) : Up to $3500 basic
• Duration Permanent
• Industry: Sports / Rhythmic Gymnastics

Main Responsibilities

• Attend to enquiries from parents and students and provide professional customer service.
• Manage class schedules, timetable changes, announcements and other correspondence with parents and students.
• Handle customer feedback and complaints, and follow through on issues promptly.
• Maintain student records, class schedules and information in the CRM system.
• Coordinate closely with coaches to ensure parents and students receive accurate and updated information.
• Support student assessments, including consolidation and preparation of assessment reports.
• Prepare and issue term invoices and process merchandise sales.
• Monitor merchandise inventory and maintain accurate stock records.
• Support the administration and coordination of training sessions, competitions and academy events.
• Liaise with building management on maintenance and facility-related matters.
• Maintain a clean, safe and presentable academy environment.
• Handle administrative correspondence with relevant gymnastics organisations.
• Provide administrative support to sales, marketing and finance teams when required.
• Follow the company's child-safe sport requirements and operational procedures.
• Perform other reasonable duties assigned by management.

Requirements

• Prior customer service, student services, education centre, enrichment centre or similar administrative experience preferred.
• Comfortable communicating regularly with parents, students and internal stakeholders.
• Able to manage class scheduling, administrative records and multiple customer enquiries.
• Comfortable using CRM systems, Microsoft Office or similar administrative systems.
• Good written and verbal communication skills.
• Service-oriented with the ability to handle customer complaints professionally.
• Able to work the stated weekday and weekend schedule.

Email to joie@searchpersonnel.com.sg

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***We DO NOT charge our candidates nor bind them with any contract.***

Joie Chang

Deputy Consulting Director (APAC)

Reg no.: R2090601 | EA No: 13C6684

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.