Customer Service Officer, SUSS Academy (Temp)

Hotline Support

• Answer incoming hotline calls in a professional and courteous manner.
• Listen to callers’ enquiries, concerns, or requests and obtain relevant information.
• Record caller details and case information accurately in the designated system or log sheet.
• Escalate urgent or complex matters to the appropriate staff member.

Administrative Support

• Support other ad hoc administrative duties assigned by supervisors.