CUSTOMER SERVICE OFFICER

Duties and responsibilities

· Response promptly to telephone and email enquiries about product ranges to support customer needs.

· Process sales quotation, sales orders, and delivery orders accurately and on time to facilitate smooth order fulfilment.

· Review contracts including Sales Agreements, Sales Blanket Orders, and Customer Purchase Orders to ensure compliance and accuracy.

· Attend to walk-in customers, provide product information and assistance to enhance customer experience.

· Follow up on the status of sales quotations and orders to ensure timely progress and resolution.

· Coordinate with the in-house operations team to align manufacturing and delivery schedules with customer requirements.

· Address customer complaints and provide after sales support to maintain customer satisfaction.

· Maintain organized office files and records to support efficient operations and documentation.

· Assist the Finance department in following up on payments to support cash flow management.

· Perform ad-hoc tasks as assigned accordingly by the HOD to support business needs.