Customer Service Officer (Upper Thomson)

Job Responsibilities

• Handle public feedback relating to licensing matters through outbound calls and emails.
• Respond to public enquiries professionally and provide written responses when required.
• Liaise with internal and external stakeholders to resolve feedback.
• Follow established guidelines and procedures for feedback handling.
• Use Microsoft Office, Outlook and other common office tools; training on internal systems will be provided.
• Perform other ad hoc duties as assigned.

Job Requirements

• Diploma or above.
• Good written and spoken English communication skills.
• Ability to communicate in Mandarin is an advantage.
• Customer service experience is preferred.
• Reliable attendance and punctuality.

Duration/Working Hours:

1 year (Immediate)

Monday - Thursday : 8.30am - 6.00pm

Friday : 8.30am - 5.30pm

** We regret to inform only shortlisted candidate will be notified.