Customer Service Officer (West)

Job Responsibilities

• Handle customer orders using WMS/ERP systems.

• Coordinate with warehouse, inventory, and transport teams on order fulfilment and deliveries

• Monitor order status and follow up on delays or exceptions.

• Attend to customer enquiries and provide timely updates on shipment/order status.

• Prepare logistics documents (DO, packing list, invoice, POD).

• Support inventory checks, discrepancy investigations, and customer reports.

• Ensure compliance with customer SOPs and service requirements.

Job Requirements

• 1–2 years of relevant experience in customer service or logistics.

• Experience in 3PL /contract logistics/warehouse operations is an advantage.

• Familiar with WMS/ERP systems preferred.

• Good communication and problem-solving skills.

• Meticulous, organised, and able to multi-task.

• Good MS Office skills, especially Excel.

• Able to work overtime when required

• Able to work on weekends and Public Holidays according to roster