Customer Service Officer x2 [Public Sector]
- Location: Ubi
- Working Hours: Office Hours
- Salary: $2,760 per month
- Duration: 1 Year
Key Responsibilities:
- Assess driving licences, passports, identification documents, photographs, and employment records based on established procedures and guidelines.
- Provide professional face-to-face customer service and guide applicants through the driving licence conversion process.
- Review and process applications, including accepting or rejecting applications and explaining rejection reasons to applicants.
- Conduct background checks and perform accurate data entry into internal systems.
- Collect fees for driving licence services and traffic-related transactions via NETS and online payment systems.
- Support driving licence administration, including licence issuance, appeals, suspensions, medical reports, and responding to simple email enquiries using standardised templates.
Job Requirements:
- Minimum a Diploma in any field
- Minimum 1 year of customer service or administrative experience.
- Prior customer service experience in the public sector would be an advantage.
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Delete personal data as it is not required at this application stage.
All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.
Loh Pui Yee (Emily) - Outsourcing Team
ScienTec Consulting Pte Ltd – 11C5781