Customer Service Officer 業務助理/行政助理

Job Responsibilities:

• Support Sales Team in SEA Region
• Attend to Customer Inquiries and Order Status
• Able to prepare Quotations/Order Confirmation/PO/DO/Invoices and Shipping Paperwork
• Execute process via ERP System
• Purchasing
• Arrange shipment with appointed Forwarders
• Ensure all orders are process and items are deliver on time
• Communicate with internal and external suppliers
• Administration - e.g. Reports and other assign duties

Job Requirements:

• Familiar with ERP Systems
• Knowledge in Order Fulfilment process
• Well Versed in Shipping e.g. Import/Export and Cross Dock Shipments procedures
• Knowledge in Shipping Incoterms and Types of Permit
• Basic Knowledge in Logistics - Simple Goods Receiving/Inventory and Simple Packing
• Basic Knowledge of Purchasing
• Familiar with Semiconductor items - Machines and Spare parts
• Able to be independent, committed and be resourceful
• IT Savvy
• ITE / Diploma
• Knowing Japanese is an advantage

工作職責：

• 負責國內外客戶聯繫出貨
• 保持與客戶間之聯繫，回覆e-mail，並確認交貨期
• 透過 ERP 系統執行流程，輸入、處理並追蹤客戶訂單，並將訂單資料存檔備份
• 採購、提供出貨文件，協助業務人員控管出貨，並處理進出口事宜
• 確保所有訂單均已處理且物品按時交付
• 與內部和外部供應商溝通
• 其他主管交辦事務或部門後勤支援

•須具備英文聽說讀寫流利程度
•精通日語是一個很大的加分項

工作要求：

• 熟悉ERP系統
• 訂單履行流程知識
• 精通運輸，例如進出口和運輸程序
• 運輸國際貿易術語解釋通則和許可證類型方面的知識
• 物流基礎-簡單的收貨/盤點和簡單的包裝
• 採購基礎知識
• 熟悉半導體產品 - 機器和備用零件
• 具真誠、誠信服從能力: 知行合一,有效率完成執行主管交辦事務
• 專科/大學