Customer Service Officer

Customer Service Officer – Airport Operations

Location: Changi Airport
$1450 - $1550. night shift $100
performance incentive $500

Job Responsibilities

Counter Operations

• Manage the fulfilment of iShopChangi departure and arrival orders at the collection counter.

• Receive and process orders accurately using the Warehouse Management System (WMS).

• Verify product descriptions, quantities and customer details before handing over orders.

• Monitor order progress and coordinate with merchants and runners to ensure timely fulfilment.

• Maintain accurate inventory records, monitor stock levels and conduct stock counts for products, promotional items and coupons.

• Identify and report inventory discrepancies promptly.

• Handle customer enquiries, Changi Rewards membership enquiries, redemptions and promotional giveaways.

• Promote relevant services, including shopping concierge services and Changi Rewards.

• Follow standard operating procedures and maintain service standards.

Delivery and Order Checking

• Transfer, deliver and collect items between counters, merchant outlets and backrooms within airport terminals.

• Pick, pack and organise items for collection or delivery.

• Check orders for accuracy and product condition.

General Duties

• Maintain cleanliness and organisation of the counter and backroom.

• Perform other related duties assigned by management.

Job Requirements

• Minimum GCE N-Level or O-Level qualification with at least three subject passes, including English.

• At least one year of relevant experience in logistics, warehousing, retail, customer service or hospitality.

• Proficient in Microsoft Office and comfortable using mobile devices and digital systems.

• Good interpersonal and communication skills with a customer-focused approach.

• Able to work effectively in a team, manage multiple tasks and resolve operational issues.

• Willing to work 12-hour shifts, including weekends and public holidays according to the roster.
  12 hours shift, 4 days work week, work 2 days and rest 2 days

Working Schedule

• Two working days followed by two rest days.

• Fixed shift options:

  • Day shift: 10:00 am to 10:00 pm

  • Night shift: 10:00 pm to 10:00 am

• Candidates may indicate their preferred shift.

Application
Interested applicants are invited to apply with an updated resume, expected salary and availability.

ZY FUTURE INTERNATIONAL PTE. LTD.
EA Licence No.: 22C1409
EA Personnel: MA SHU
Registration No.: R25127424