Customer Service & Online Booking Executive

· Handlecustomer enquiries via WhatsApp, Facebook, Instagram and other onlineplatforms.

· Followup with potential customers from online advertisements and promotions.

· Introducebeauty treatments and promotional to customers.

· Convertonline enquiries into confirmed facial treatment appointments.

· Manageappointment bookings, confirmations, reminders and rescheduling.

· Welcomewalk-in customers and provide professional front desk service.

· Coordinatewith beauticians to ensure smooth appointment arrangements.

· Maintainaccurate customer records and daily booking reports.

· Followup with customers who have not confirmed their appointments.

· Handle customer feedback and refer complaints to management when necessary.