Customer Service Operations Agent- Spirit

Essential Functions:

-Coordinates all communication [phone and radio] to/from pilots, airport departments, tower, ramp and guest service personnel, Operations Coordination Center, and aircraft fueling company in an accurate, professional and timely manner.

-Completes daily reporting [flight paperwork, logs and forms] associated to daily flight activity

-Completes all computer/system updates for departures/arrivals [times, delay coding and explanations], baggage/cargo, passengers and fuel.

-Notifies ground crew of flight in range calls.

-Prepares [prints] dispatch release, fuel order form, and weather brief / packets.

-Arranges fueling for aircraft as needed.

-Maintains all FAA and TSA required files for compliance auditing.

-Advises Ramp Agents as to the flight load [baggage / comat] distribution, when needed.

-Effective use of Skyspeed, Navitaire, and Go Now applications.

-Must possess strong communication skills and be computer literate.

-Must be able to sit for a long periods of time.

-Must be able to work independently, without direct supervision.

-Must be able to extend shift [hours worked] due to irregular operations when required.