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RECRUIT NOW SINGAPORE PTE. LTD.

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Customer Service & Operations Coordinator ($3,200 | 5 Days | Ubi)

Open 30d

  • $3,200 + Bonus

  • 5 Days Work Week

  • Walking Distance from MRT

  • Stable and Established Company

  • Opportunity to Develop Operations & Communication Skills

Our Client, one of Singapore's most dependable EV charging contractors, is inviting qualified candidates to fill the position as Customer Service & Operations Coordinator.

RESPONSIBILITIES:

  • Customer Service & Case Coordination

    • Serve as the first point of contact for new customer enquiries by responding promptly, confirming requirements, answering questions, and recording all interactions in the system.

    • Coordinate and schedule site surveys based on customer availability.

    • Manage the customer journey from enquiry to project completion, including survey, quotation, installation, and completion.

    • Proactively follow up on outstanding enquiries and ongoing cases to ensure timely progress and no missed actions.

    • Liaise with dealer sales consultants (BMW, MINI, Lexus, Eurokars) regarding project status, customer updates, and EV charger collection arrangements.

    • Reserve inventory for company-supplied EV chargers and identify items that require replenishment or ordering.

  • Inventory & Warehouse Administration

    • Review and process stock withdrawal requests before installation teams collect materials from the warehouse.

    • Record incoming goods from suppliers and returned items from dealers, including registering EV charger serial numbers.

    • Track EV charger collections from dealer parts departments and maintain accurate inventory records.

    • Monitor stock levels daily and notify the team when inventory requires replenishment.

    • Maintain accurate inventory records through timely updates of stock receipts, withdrawals, returns, and regular stock counts.

  • General Office Administration

    • Maintain accurate and up-to-date customer, project, and inventory records.

    • Take ownership of new enquiries, pending tasks, and follow-up actions without requiring reminders.

    • Follow company Standard Operating Procedures (SOPs) to ensure consistency, accuracy, and quality of work.

    • Support general administrative and office duties as required by the team.

REQUIREMENTS:

  • 1 year relevant experience preferred

  • Must have good communication skills


OTHER INFORMATION:

  • Location: Ubi / MacPherson

  • Working Days/Hours: 5 Days/Office hours, 9am - 6pm

  • Salary: $3,200 (salary will commensurate according to experience & qualifications)

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