Customer Service/Order Entry
Riverside Technologies, Inc. is currently seeking a full-time Customer Service Representative/Order Entry person to join our team.
Job Summary:
The primary responsibilities of the Customer Service Representative/Order Entry individual are to maintain detailed records of order activities and support customer accounts.
What You’ll Be Doing:
- Updating records/data entry and creating new records with excellent accuracy
- Reviewing data for deficiencies or errors, correcting any incompatibilities, and checking output
- Maintaining detailed records of order activity
- Communicating with suppliers, vendors, and distributors regarding product shipment and order status
- Resolving customer requests for assistance via phone and email; addressing issues and coordinating with internal departments to appropriately respond
- Placing purchase orders and credit card orders in a timely manner to fulfill sales orders secured by the sales staff
- Verifying accuracy and completeness of customer purchase orders
- Communicating and coordinating with Account Managers to make corrections and updates to all supporting documentation to complete purchase transactions
- Verifying stock of products ordered; communicating back ordered, end-of-life, or discontinued status of products to Account Managers and/or customers
- Registering warranties
- Performing other related duties as assigned