Customer Service & Order Management Executive #HMSAn
Customer Service & Order Management Executive
💰 Salary: Up to $3,600/month
📍 Location: Havelock Road (near Havelock MRT)
🕘 Working Hours: Monday to Friday, 9am – 6pm
📄 Urgent Hiring | Immediate Start Preferred
Join a German MNC specialising in architectural lighting solutions and support customer service, order processing, and sales operations.
Key Responsibilities
Process customer orders and contracts, ensuring pricing accuracy against quotations and agreed terms.
Coordinate with factories on special pricing and monitor delivery schedules to meet customer requirements.
Follow up on customer payments, overdue accounts, and credit limits in coordination with the Accounts Receivable team at overseas headquarters.
Handle Letter of Credit (LC) documentation and negotiations, ensuring compliance with company terms and conditions.
Arrange order releases and shipments, verifying shipping instructions, Incoterms, forwarding details, and delivery addresses.
Issue debit and credit notes when required.
Support project registration and update customer and project information in SAP and CRM systems.
Coordinate import/export and customs clearance documentation, including Certificates of Origin and test certificates.
Handle customer complaints, product returns, and quality-related matters.
Respond to customer enquiries via email and phone.
📩 Interested candidates, please send your updated CV to jocelynchan@recruitexpress.com.sg or Telegram @jocelynchan.
Jocelyn Chan | Consultant | Recruit Express Pte Ltd (Healthcare & Lifescience)
Company EA Licence number : 99C4599
Personnel EA License: R1331820