Customer Service & Parts Sales
GENERAL PURPOSE OF THE JOB:
The job of the parts customer service representative exists to interact with customers to provide and process information in response to inquiries, concerns and requests about company products and services; provides administrative support to the parts manager/department; additionally assists in other miscellaneous duties/projects.
ESSENTIAL DUTIES & RESPONSIBILITIES
Handle all customer concerns and questions in a timely and professional manner
Answer all customers questions or concerns via email, fax, or by phone
Ensure to take accurate notes for all customer information and specifications regarding the type of service or product requested
Responsible to keep track of inventory knowledge to ensure accurate information is received by customer
Data entry; input sales order into software and print all required documentation
Conduct walk-in estimates for quotes requested on behalf of customers
Occasionally drive out to client locations for delivery of goods or services
Follow up on shipments in transit and retrieve ETA information to customers
Write up invoice credit requisitions
Create warranty orders for customers
Interact with customers face-to-face on an appointment or walk-in basis
Other miscellaneous projects/duties as assigned
WORK ENVIRONMENT
Office setting
Working on a desk
Frequent use of computer
Sitting for long periods
Occasionally drive company vehicle
SKILLS AND REQUIREMENTS
Education: High School Diploma or GED
Prior Experience: Customer service representative
Computer Skills: MS Excel, MS Word, MS Outlook and MAS200, Data entry
Technical Skills: Typing speed of 45 wpm, proficient in MS Excel and MAS200
Industry-Specific Knowledge: Parts automotive aftermarket
Preferred: Bilingual, English and Spanish
Other: This job description is intended to provide an overview of the requirements of the position. As such, it is not all-inclusive, and the job may require other essential and/or non-essential functions, duties, or responsibilities not listed herein