Customer Service/ Party Host - Spy Ninjas HQ

Position Summary

The Guest Experience Agent (Front Desk) at Spy Ninjas HQ is the first point of contact for guests and plays a critical role in delivering a welcoming, organized, and high-energy experience. This role is responsible for front desk operations, guest check-in, retail transactions, and supporting party experiences. You ensure every guest interaction is smooth, engaging, and leaves a lasting positive impression.

Primary Duties and Responsibilities

Guest Experience & Engagement

• Greet and engage all guests with energy, professionalism, and enthusiasm
• Check guests in, verify waivers, and provide clear information about their visit
• Answer questions, provide directions, and assist with guest needs in real time
• Support party experiences and ensure celebrations run smoothly and on schedule
• Create a fun, welcoming environment while maintaining organization and flow

Sales & Retail Operations

• Process transactions accurately at the front desk and redemption areas
• Recommend attractions, upgrades, and merchandise to enhance the guest experience
• Scan, handle, and complete all retail purchases efficiently
• Maintain clean, organized, and fully stocked retail displays
• Support upselling initiatives through product knowledge and engagement

Operations & Communication

• Assist with bookings, phone inquiries, and guest scheduling support
• Manage guest flow, wait times, and communicate delays clearly and professionally
• Complete incident reports and document situations accurately when needed
• Perform opening, mid-shift, and closing duties to ensure operational readiness
• Maintain cleanliness and organization of front desk, lobby, and party areas
• Participate in team trainings and meetings as required