Customer Service - Permanent Contract

About the role

Do you have training in electricity and a vocation for customer service and commercial management? An important electrical supplies distribution company is looking to hire a Customer Service Specialist for its branch in Madrid.

What you'll do

• Attention and advice: Provide technical support and advice to customers, resolving doubts regarding the product catalog.
• Store/branch management: Placement, organization, and replenishment of products in the establishment, as well as stock control.
• Administration and cash desk: Management of supplier delivery notes, cash closures, and processing of payments and returns.
• After-sales and incidents: Coordination of after-sales service, management of claims and incidents regarding orders or products.

Requirements

• Training: Vocational Training (FP) in Electricity (Essential).
• Experience: Demonstrable previous experience in customer service, technical counter sales, or supplies management.
• Profile: A resourceful, committed, versatile, and dynamic person with a clear orientation toward the customer and teamwork.

Benefits and conditions

• Contract: Permanent and immediate start.
• Salary: €21,000 gross per year
• Working day and Hours (Weekly rotating shifts):

Shift 1: Monday to Friday from 08:00 to 13:00 h and from 15:00 to 18:00 h.

Shift 2: Monday to Friday from 08:00 to 12:00 h and from 16:00 to 19:00 h.

Saturdays: Only 1 Saturday per month from 09:30 to 13:30 h.

• Training: Continuous training plan and daily support to ensure your success in the position.
• Location: Madrid.