Customer Service/Product Specialist

We're looking for a hands-on Customer Service & Product Specialist to join our small, high-performing team. This is a varied role where no two days are the same. You'll be the first point of contact for customers, providing product advice, processing orders, handling enquiries, and supporting day-to-day operations across the business.

As a key member of our team, you will:

• Respond to customer enquiries via phone and email
• Provide product recommendations and technical guidance
• Process customer orders accurately and efficiently
• Build strong relationships with customers and suppliers
• Assist with warranty enquiries and claims
• Support inventory and stock management activities
• Help with warehouse operations and goods movement when required
• Collaborate with the wider team to deliver outstanding customer service

This is a genuine all-hands-on-deck environment where everyone contributes to the success of the business.

About You

You don't need to be a mechanic, but you will have:

• Previous customer service experience, preferably within automotive, transport, industrial, or parts-related industries
• A genuine interest in vehicles, mechanical products, or automotive performance
• Strong communication skills and confidence speaking with customers over the phone
• Excellent attention to detail and organisational skills
• The ability to learn technical product information quickly
• A positive, team-first attitude
• Sound computer skills, including Microsoft Office

Highly Regarded

• Automotive parts interpreting experience
• Suspension, truck, heavy vehicle, or aftermarket product knowledge
• Warehouse or inventory experience
• Experience with warranty administration

Why Join Us?

• Be part of Australia's leading automotive aftermarket group
• Work with premium brands including KONI
• Join a supportive team of four where your contribution is valued
• Diverse role with opportunities to learn and develop technical product expertise
• Stable, growing business with long-term career opportunities

If you're a customer-focused professional with an interest in the automotive industry and enjoy working in a varied, hands-on environment, we'd love to hear from you.