Customer Service Quality Analyst with Security Clearance
Posted Updated 3
views
Summary
Evaluates customer service performance by reviewing casework, emails, and call recordings to ensure compliance with company processes and expectations.
Customer Service Quality Analyst (Remote) Key Responsibilities: The Quality Assurance (QA) Specialist is responsible for analyzing the efficiency and effectiveness of individual case analysts. To accomplish this, the QA Specialist reviews cases, emails, and recorded telephonic interactions and evaluates them for compliance to standardized process requirements. Requirements involve confirming that activity efforts align with casework expectations and outcome. Activities may include discerning so…