Customer Service Quality Policy Analyst with Security Clearance

I am hiring for a Customer Service Quality Policy Analyst position! This is a great opportunity for someone with contact quality assurance experience looking for a remote position within the San Antonio, TX or Fairfax, VA area The Customer Service Quality Policy Analyst I administers quality assurance and monitoring programs for contact center operations that support mission-critical services in a highly regulated enterprise environment. It evaluates customer interactions, escalations, and perf…