Customer Service Relationship Rep

Customer Service Relationship Rep needs 1-3 years customer service, customer support or inside sales with Financial Services/Banking experience

Customer Service Relationship Rep requires:

• Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment.

• Ability to quickly learn, multi-task and to meet expectations in a customer-centric and results-driven environment.

• Careful attention to details and excellent time management skills.

• Proficiency in basic computer skills- Advanced Excel knowledge preferable.

• Intellectually curious about our business, our clients and focused on finding the best solutions.

• Excellent negotiation and analytical skills - Sales or Customer Service experience preferred

• Ability to work effectively both independently and as a team member.

• Comfortable with handling high call volume and forming strong and lasting relationships with clients over the phone.

• Ability and willingness to work a flexible schedule/overtime, as needed.

• Ability to take constructive feedback and implement training concepts into your ongoing development.

Customer Service Relationship Rep duties;

• Communicates with external and internal customers through various channels (phone, email and letters) maintaining a positive, empathetic and professional attitude at all times.

• Demonstrates excellent interpersonal, written, and oral communication skills. Including the ability to ask probing questions to understand concerns and overcome objections.