Customer Service Rep 11am-8pm

The Customer Service Representative (CSR) is responsible for managing customer communication, coordinating with dispatch and warehouse teams, and ensuring freight moves accurately and on time. This role requires strong attention to detail, clear communication, and the ability to manage multiple priorities in a fast-paced logistics environment.

Key Responsibilities

• Serve as the primary point of contact for customers regarding shipments, deliveries, and service updates

• Enter, update, and manage shipment information accurately in systems.

• Communicate with dispatch and warehouse teams to coordinate pickups, deliveries, and exceptions

• Proactively notify customers of delays, issues, or changes to service

• Ensure notes, references, and instructions are clearly documented on all orders

• Monitor active shipments and follow up until completion

• Assist with scheduling, appointments, and special service requests

• Maintain professional, timely communication via phone and email

• Support billing and documentation accuracy as needed