Customer Service Rep

Customer Service Representative

Reports To: Customer Service Supervisor, Customer Service Manager

Job Purpose: To fulfill customer needs and ensure customer satisfaction. Be able to answer any questions a customer may have and suggest any products or services Campgaw Mountain offers.

Duties and Responsibilities:

• Become proficient with the mountain’s scheduling and booking software
• Understand the services, policies and procedures implemented by Campgaw
• Be able to answer phones and provide the correct, current information to customers
• Accountable for all money handling and transactions
• Responsible for cleaning of personal area and restocking as needed
• Understand all company employee policies

Qualifications:

• Must be 16 years of age or older
• Excellent written and oral communication skills
• Able to multitask in a fast, paced environment
• Must be punctual, meticulous and reliable

Working / Physical Conditions:

• Indoors, may have limited outdoor exposure
• Must be able to stand for an extended period of time
• Must be able to lift heavy objects